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July 30, 2008


1- not all customers buy stuff which need to be made by the barista.
2- reordering the drinks ordered by customers can help the barista to make them faster. It is easier to make two cups of Mocha and then two Iced Skinny Cinnamon Dolce Latte, than making one cup of Mocha, then one cup of Iced Latte, then another cup of Mocha and finally another cup of Iced Latte.

Because of the above, the expediters or as they used to be called floaters do expedite the process.

Grouping orders wouldn't necessarily be a good business practice because customers would become annoyed if someone who arrived after them got his order first.

I agree, but the expediter is used when there is a long line. Now if the drink of the 12th customer in line is made before the drink of the 11th customer, by the time they pay the cashier, both drinks are ready and they won’t notice anything.

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