I read in The New York Times last week that the Roundabout Theater is increasing its prices, under the eye-catching headline "It may be a nonprofit theater, but the tickets look for-profit." I've been to the Roundabout a few times before and, as a matter of fact, not only had I not realized it was nonprofit, but in hindsight it actually made perfect sense to me to hear that it's struggling financially.
Here is what I know of the Roundabout, in one sentence: the theaters it operates are lovely, the revival of Anything Goes was excellent, and the marketing team is, in my humble opinion, significantly better than whoever selects the plays. I discovered that last point when, in a moment of boredom or shortsightedness, I bought a ticket for Common Pursuit in the spring of 2012. What you need to know about Common Pursuit is that it's a play of unbearable predictability about snobbish, grandiose students in Cambridge, England who want to change the world with their literary magazine and ultimately don't become anything much. (Cardboard characters from the beginning to the end.) Now, I studied Latin and Russian in high school - I can be snob with the best of them. If I say the play was unbearable, you can trust me on that one.
I still remember two elderly ladies chatting with each other while they were trudging toward the exit after the performance, with one explaining to the other that she wouldn't renew her subscription, and I couldn't blame her. In fact, I thought the talent of the marketing team made the situation much worse because the marketing materials, which always follow the same approach (I get all their brochures in the mail) connected the play with some important universal feelings (I think for Common Pursuit it was following one's dreams; for now-playing Dinner with Friends we get "Tony winner Pam McKinnon... directs this modern masterpiece about the path you choose, the millions you don't and the detours that make it worth the ride"; for forthcoming Violet, "Along the way, Violet forms unlikely friendships with her fellow riders, who teach her about beauty, love, courage and what it means to be an outsider"), and then, after reeling the audience in, letting the audience alone to face this trainwreck. Ever since Common Pursuit I've eyed any advertising material from the Roundabout with suspicion precisely because the marketing team is consistently so good, and I always have to wonder about the hype. (I did enjoy The Big Knife last year. The play has its flaws but the production itself was outstanding.)
If the numbers in the New York Times are to be believed, I may not be the only one: the article states that "Roundabout is facing the biggest squeeze after a $5.5 million deficit last year on a $60 million budget, a loss that previously had not been made public," and "Roundabout has lost millions of dollars because of a decline in subscribers: people who buy seats to multiple shows in advance. That number has stabilized at 28,000, Mr. Haimes [the Roundabout's artistic director since 1990] said, compared with roughly 45,000 in 2008."
While there are certainly demographic trends at work, with younger audiences reluctant to commit far in advance to going to the theater a specific night of the week, losing over a third of the subscriber base in six years doesn't appear to be the sort of challenge that should be answered by raising the top ticket price to $162 (the highest level ever). This is going to make audience members even more reluctant to commit to spending such amounts of money before they have seen the reviews. But don't take my word for it - who am I to tell people how to run theaters anyway? Read any book by Kennedy Center's (soon-to-be former) President Michael Kaiser instead. The Turnaround Artist in particular provides compelling stories of how well-intentioned cultural organizations ran aground - their long-term survival at stake - before Kaiser stepped in and, along with dedicated staff members, was able to, you guessed it, turn the situation around. I'm currently reading his newest book, The Cycle, where he touches upon crucial concepts such as programmatic and institutional marketing. I was particularly impressed by the marketing efforts he describes for some of the festivals hosted by the Kennedy Center during his tenure.
While the Roundabout has tried to build connections with audiences by hosting conversations with the cast on some performance nights (among other things), and while programmatic marketing has been superb (perhaps too much so), I can't help but feel institutional marketing has been lacking. The Roundabout's nonprofit identity is left unspoken in the promotional materials, including on the website's landing page, so even people who'd support nonprofit theater in general don't particularly feel invested in its success. I had to browse through the "Teach and Learn" page to become vaguely aware of some educational efforts - although the write-up is very generic and thus singularly underwhelming (and I love, love, love the idea of bringing theater to schools and transforming students' lives through theater - but where are the testimonials?). Most unfortunate is that the Roundabout does put together excellent brochures to help students understand the plays - a rare, commendable effort in the theater's scene - but you have to click through several links before you get to them. Teachers may make the effort; many others who would have benefited (including non-students) will not even be aware those resources exist. (Here is the brochure for The Winslow Boy, which received rave reviews this past winter.)
And yet after writing 900 words about the flaws in the Roundabout's website and its pricing & marketing strategies, I can't help but feel renewed admiration for this remarkable New York institution. (Click here if you'd like to become a member. I'm particularly intrigued by the "Friends of Roundabout Playreading Series", which reminds me of a similar effort by the Comedie-Francaise in Paris to engage with audiences beyond the traditional "post/pre-performance chat with the cast" that just about any self-respecting theater seems to be doing at the moment.) Although raising prices was a bad idea, the Roundabout has a lot going for it. It's too bad its story and current efforts aren't better told in the media.